Security access control is the act of ensuring that an authenticated user accesses only what they are authorized to and no more.

To maintain and gradually improve business aligned IT service quality through a constant cycle of agreeing, monitoring, reporting and reviewing IT service achievements and through instigating actions to eradicate unacceptable levels of service.

To optimize the capability of the IT infrastructure and supporting organization to deliver a cost effective and sustained level of availability that enables the business to satisfy its objectives.

To understand future business requirements, the organizations operation, the IT infrastructure and ensure that all current and future capacity and performance aspects of the business requirements are provided cost effectively.

To support the overall Business Continuity Management process by ensuring that the required IT technical and services facilities can be recovered within required and agreed business time-frames.

In support of the overall Business Continuity Management process and Business Continuity Plan (BCP), the goal of Continuity Operations Management (ITSM) is to recover, operate and supply business critical IT resources and services in agreed to timeframes and levels of functionality.

To provide a database or structured document with information about all live IT Services including those available for deployment.

To provide a methodology for creating and maintaining a temporary organization with people and other assets required to achieve an objective or other outcome.

To provide cost effective stewardship of the IT assets and the financial resources used in providing IT services.

A process that identifies critical information to determine if friendly actions can be observed by adversary intelligence systems, determines if information obtained by adversaries could be interpreted to be useful to them, and then executes selected measures that eliminate or reduce adversary exploitation of friendly critical information.

Ensure the confidentiality, integrity, and availability of an organizations assets, information, data and IT services.

To ensure that standardized methods and procedures are used for efficient and prompt handling of all Changes, in order to minimize the impact of any related Incidents upon service.

To provide a logical model of the IT infrastructure by identifying, controlling, maintaining and verifying the versions of configuration items in existence.

To track and report the value and ownership of financial assets throughout their lifecycle.

Monitor all events that occur though the IT infrastructure to allow for normal operation and also to detect and escalate exception conditions.

Manage the lifecycle of all customer and user requests for all types of requests.

To restore normal service operation as quickly as possible with minimum disruption to the business.

To minimize the adverse effect on the business of Incidents and Problems caused by errors in the infrastructure, and to proactively prevent the occurrence of Incidents, Problems and errors.

To take an holistic view of a Change to an IT service and ensure that all aspects of a Release, both technical and non-technical are considered together.

To gather, analyze, store, and share knowledge and information within an organization. To improve efficiency by reducing the need to rediscover knowledge.

the application of systematic management to large classes of items managed by enterprise Information Technology (IT) capabilities. Examples of IT portfolios would be planned initiatives, projects, and ongoing IT services (such as application support).